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SupportWelcome to product support. Please refer to the Frequently Asked Questions section for your operating system to help troubleshoot most of the common issues with our programs. Software Compatibility
Macintosh:
The current versions of our software run best on a Power PC G3 or better and OSX, 10.2.5 or higher.
Windows: The current versions of our software run best with a Pentium II or better chip and Windows 95/98/ME or Windows NT/2000/XP. Our preliminary tests indicate that our software runs fine on Vista. Older Power PCs and Pentiums will run the software but it will be very slow. RAM and Hard drive space are not really an issue for most users, but the programs do need around 12MB of available RAM. They prefer to have 64MB. You can install a shortcut using as little as 3-4MB of Hard Disk space. A full install will take between 100 MB and 680 MB depending on the title. You do not need Admin privileges to install or run LocuTour software. In our testing it runs fine with user level privileges. The only thing that might cause a problem would be if for some reason you restrict writing to the users TEMP directory, since we use it for storing preferences and recordings. Frequently Asked QuestionsWhat is the password for the Options2 page? How accurate are the volume measurements in Speech Visualization? We have a list of the most common problems for our programs on the Macintosh and Windows platforms. Upgrading Your SoftwareThrough the years, we have updated our software to fix minor bugs and to add support for new operating systems. If you get a new computer running Windows and our software stops working then check our update page for downloadable updates. We do not have downloadable upgrades yet for OSX users. If your title is not on the list or if you would like a new CD you can upgrade for $19 per title. To receive updated CD's, follow these steps:
Contact Us
If you still have questions after reading these pages, please call our tech
support line.
Hours:Weekdays |